Privacy Policy

Effective as of: July 12, 2025

Protecting your data is important to us. This privacy policy informs you about the type, scope, and purpose of the personal data we collect, use, and process. We also explain your rights.

1. Contact Information

This privacy policy applies to the website https://tourassistant.de (“Tourassistant”).

Controller: Tourassistant Musterstraße 1, 10115 Berlin, Germany Email: contact@tourassistant.de

You can contact our data protection officer at: Data Protection Officer Email: contact@tourassistant.de

2. Purpose and Legal Basis of Processing

We process personal data to:

• Provide and maintain our service (Art. 6 para. 1 lit. b GDPR)
• Process orders and payments (Art. 6 para. 1 lit. b GDPR)
• Personalize tours and hotel suggestions (Art. 6 para. 1 lit. a, f GDPR)
• Fulfill legal obligations (Art. 6 para. 1 lit. c GDPR)

3. Data Collected

• First and last name
• Email address
• Payment information (credit card, PayPal)
• Location data (for route calculation)
• Travel and hotel preferences

4. Cookies and Tracking

We use cookies and similar technologies for:

• Essential functionality (session management)
• Analytics and performance (Google Analytics, with consent)
• Preference management

You can manage or withdraw your consent at any time via our cookie settings or your browser settings.

5. Disclosure and Recipients

We share data with:

• Google LLC (USA) – Maps API for route calculation
• Supabase Inc. (USA) – Database hosting (GDPR-compliant, Art. 28)

6. International Data Transfers

Transfers to third countries are based on Standard Contractual Clauses (SCCs) approved by the EU Commission.

7. Data Retention

We store personal data only as long as necessary to fulfill the above purposes or to comply with legal requirements (e.g., tax retention period up to 10 years).

8. Data Security

We implement technical and organizational measures to ensure the confidentiality, integrity, availability, and resilience of processing systems (Art. 32 GDPR, § 64 BDSG).

9. Your Rights

• Right to access, rectification, erasure, restriction, and portability
• Right to object to processing and withdraw consent
• Right to lodge a complaint with a supervisory authority (e.g., Berlin Data Protection Authority)

To exercise your rights, contact us at contact@tourassistant.de.

10. Automated Decision-Making

We do not use automated decision-making or profiling that has legal effects for you.

11. Children's Privacy

We do not knowingly collect data from persons under 16 years of age.

12. Changes to this Policy

We reserve the right to update this policy. We will inform you of material changes by email or by notice on our website.